Select a Dealer

Selecting a dealer is an important step in purchasing a new heating or air conditioning system. After you have completed researching your new system, you will want to contact a reliable, educated and experienced dealer to walk you through purchase, installation and extended service.

Below is a list of guidelines to help you select the dealer that is right for you.

A Qualified Dealer

Your dealer should be affiliated with a nationally recognized HVAC manufacturer. Dealers that are nationally affiliated are trained in customer service, installation and product service. These individuals will be best prepared to help you find a system that meets your exact needs and will have a comprehensive understanding of the products available to you.

Dealer Credibility

Legitimate dealers should be willing to offer references upon request. It only takes a moment to make a phone call and ask if someone was satisfied with the dealer’s work, and the effort can lead to additional peace of mind. Dealers’ credentials can also be verified by contacting the Better Business Bureau and local associations, such as the Air Conditioning Contractors of America.

Goodman encourages and supports HVAC contractors who earn NATE Certification. The NATE patch is a symbol recognized by an ever-increasing number of homeowners as the official mark of technician excellence.
NATE (North American Technician Excellence) is the only non-profit, independent, national certification and testing program for HVAC/R technicians accepted by the entire industry. Click here for the NATE Consumer website:www.hvacradvice.com.

Licensed Dealers

Many regions require dealers to comply with state or local regulations. If you are located in such a region, your dealer should be able to provide you with proof of certification and license.

Client Relationships

A good dealer will take personal interest in your best interest. The dealer should ask to come to your home, evaluate your personal comfort needs and then make a recommendation as to the best system for your home. Watch out for dealers that would like to simply conduct business over the phone.

Dealer Warranties

Your dealer should be willing to explain, in detail, the product warranties they are eligible to offer. Different manufacturers offer different warranties, and you will want to understand all of your options.

Preventive Maintenance

Preventive maintenance is key to ensuring the lasting efficiency and performance of your new system. Most dealers will offer preventive maintenance agreements.

Experience is the Key

Dealers should be willing to answer any question the customer might have about their reputation, products and services. Experience is important, and an educated dealer is more likely to be able to handle any bumps in the road while you are purchasing, installing and servicing your system.

Strong Communication

Once a product has been selected, your dealer should offer you a written proposal. This proposal helps you to compare bids and to make sure the communication of your needs has been perfectly understood by the dealer. The written proposal is your opportunity to evaluate prices and specifics.

Put it in Writing

Finally, a reputable dealer will offer you a written and signed agreement that outlines the details of your purchase. This agreement should be consistent with the written proposal and seals your commitment, as well as the dealer’s, to a new heating or air conditioning system.